|Frequently Asked Questions Help Center|
Q: I have downloaded and installed a game, how do I uninstall it?
A: Our games and our toolbar can be uninstalled by going to your Windows Control Pannel, select the Add/Remove programs option, find the appropriate item in the list, and select the remove option. In addition most of our games may also be uninstalled by selecting the uninstall option from the desired menu for that game under your Windows start menu.
Q: I have downloaded a game but it will not install, the download may be corrupt.
A: Sometimes a game can get corrupted during download. Please un-install the game, re-download it, and completely re-install it.
If that does not work, sometimes your computer may remember the old corrupted download. Please follow these steps to help force your computer to download a fresh copy.
1. Close all your web browser windows.
2. Clear your browser cache.
In Internet Explorer, go to Tools, select Internet Options, then hit the Delete Files button under Temporary Internet Files. This will remove cached files from your machine. In Firefox, go to Tools, select Clear Private Data, make sure Cache is checked, and clear private data now. For other web browsers please consult your browser's Help system to learn how to clear the cache.
3. Save the installer to a NEW location. Please follow the original instructions to download and save your game, but save it to a DIFFERENT LOCATION THAN YOU DID BEFORE. If you saved the game to your Desktop, save it to a folder on your hard drive instead (for example). Once you have saved the file to this new location, run the installer to put the game back on your computer.
If the above do not work, then your computer may be infected by a virus. Please run a virus scanner on your computer to see if there are any problems.
Q: A downloaded game crashes or has problems, how do I update my video graphics drivers?
A: Many of our downloadable games make heavy use of the Microsoft DirectX, OpenGL, and separate video card drivers. If your game has problems or crashes, you can typically fix the problem by updating ALL OF THESE.
See the following to get the latest Microsoft DirectX drivers.
See the following to get the latest video card and OpenGL drivers based upon what video card you have. The latest OpenGL drivers are typically automatically installed when you update your video card drivers.
www.ati.com - (very common) If you have an ATI Technologies based video card.
www.nvidia.com - (very common) If you have an NVidia based video card.
www.3dfx.com - If you have a 3DFx based video card.
www.matrox.com - If you have a Matrox based video card.
If your video card is not in this list, try this site that has a large list of video card drivers.
To determine what type of video card your Windows computer has, go to your Windows control panel, select the display icon, from the display properties screen select the settings tab then select the advanced button, from the driver properties screen select the adapter tab. ATI and NVidia video cards are most common these days.
Q: Game displays "Havoc Xtra Required", how do I get the Havoc Xtra?
A: The Havoc Xtra is required by some of the Shockwave games to display in 3D. Simply play the following free online demo version of the following game to cause the Havoc Xtra to be downloaded to your computer.
Q: Don't see how to download game, what can be downloaded?
A: Only some of our games are available for download. See the following link.
Q: I am getting a virus warning message from a downloaded game.
A: Please note we rigorously test our games using many current virus scanners and our games are 100% spyware, adware, and virus free.
Sometimes a virus or spyware scanner incorrectly identifies our games as having a virus, trojan, or spyware. If this happens please update your virus scanner and the problem will typically go away. Otherwise look for and use a setting in your virus scanner that will disable the scanning on the directory where the game is installed. You could also temporarily disable your virus scanner, however we do not recommend this and if you do be certain to re-enable it after you are done so that you stay protected.
Q: Java game is not working. How do I install or enable Java?
A: Either your computer does not have Java installed or you have Java disabled.
Note Microsoft Windows XP does not come with Java built in, you must download and install it from the following.
To download and install java please click the following link to download the latest version of Java.
If you may already have Java installed, then you may simply have it disabled.
Using Internet Explorer, to check if Java is enabled select tools from the main menu select internet options, select the security tab, then select internet under the zone selection area. Move the slider bar to Medium, High safety disables Java for example. If you are using a custom security level then select the custom level button and make sure that Java permissions is set to enable Java and that Run ActiveX controls is enabled. Also, make sure you have the JIT (just in time) compiler option turned on from the advanced settings tab for best performance.
Using Netscape Navigator, to check if Java is enabled select edit from the main menu then select preferences. From the preferences screen select advanced from the left selection area. From the advanced settings make sure that enable Java is selected.
Q: Flash or Shockwave game is not working. How do I install or enable Flash or Shockwave?
A: Either your computer does not have Flash / Shockwave installed or you have Flash / Shockwave disabled.
See the following link to download and install the Macromedia Flash plugin.
See the following link to download and install the Macromedia Shockwave plugin.
You may already have Flash / Shockwave installed but simply have it disabled.
Using Internet Explorer, to check if Flash / Shockwave is enabled select tools from the main menu select internet options, select the security tab, then select internet under the zone selection area. Move the slider bar to medium. If you are using a custom security level then select the custom level button. From the security settings screen make sure that Run ActiveX controls is enabled. The High safety disables ActiveX for example. ActiveX must be enabled to use Flash or Shockwave.
Q: ActiveX game is not working. How do I enable ActiveX?
A: ActiveX works only with Windows computers and Microsoft Internet Explorer . Sorry Firefox, Netscape, and Mac OSX are not supported.
Note: In many professional work or school environments ActixeX is disabled and you may be locked out from enabling it. If so we suggest trying the game from home.
Using Internet Explorer, from the main menu select Tools then Internet options, select the Security tab, then select Internet under the zone selection area. Move the slider bar to Medium. If you are using a custom security level then select the custom level button. From the security settings screen make sure that Run ActiveX controls is enabled. The High safety disables ActiveX for example.
Q: I click the Play Online button but nothing happens
We have seen ad blocking programs such as Web Washer that mistakenly block our game play popup screens. Please uninstall the ad blocking program to allow the games to work.
Q: I have a PC and the games are running slow
A: There are a few possibilities.
Your system may be slow. Most of our games should run fine unless your computer is really old and slow.
Your windows display driver may need to be updated. Please see how do I update my graphics drivers?
Q: I have Linux/UNIX system. Can I play the games?
A: Most web playable games including Flash and Java games can be played on Linux systems. Sorry our downloadable games are not available for Linux.
Q: I have Web TV. Aare there any games I can play?
A: Yes, the game's called get a real computer. Sorry but our games don't run on Web TV.
Q: My high scores are not being saved
A: Either you were not connceted to the internet when the game finished or you are connected to the internet using a proxy / firewall. Sorry high scores do not support a proxy / firewall. To check if you are using a proxy / firewall try logging in to one of our multiplayer games and see if you can get connected.
Q: I forgot my login and password
A: Use our forgot password screen to have our site send you an email with your login information.
Trying to access Club ArcadeTown? See forogot my Club ArcadeTown login.
Q: I want to deactivate my account / registration
A: Login to My ArcadeTown.com and use the member info tab and un-check any options where information may be sent to yourself. Thus we will not contact you any further.
Q: How do I enable cookies?
A: You must have cookies enabled to be able to login to our web site. Using Internet Explorer select "Tools" then "Internet Options" from the main menu, select the "Privacy" tab on the options screen, then select the appropriate setting. We suggest medium to block appropriate 3rd party cookies while enabling the current website's cookies.
Q: Cannot access multiplayer game
A: Either you are using a proxy, your firewall prevents you from connecting to our game server, or our game server is temporarily unavailable and you should try again later. Sorry our games do not support a proxy server. If you are behind a firewall ask your system administrator to open port # 1755.
If you've accessed our multiplayer games before but is now not working, please contact us to let us know.
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